As employers navigate the future of remote work, there are many practical and legal considerations. To maintain sufficient flexibility to manage the workplace, comply with legal requirements and mitigate associated risks, it is important to consult with experienced employment counsel.
This article highlights some of the practical issues an employer might consider. To learn more and for assistance, contact your Sherrard Kuzz LLP lawyer or info@sherrardkuzz.com.
Written remote work policy
An often overlooked but important step is to create a written policy for remote work. A well written policy will set out and manage expectations and mitigate the risk an employee may later successfully claim that a change to their work arrangement constitutes a constructive dismissal.
Who can work remotely and when
A remote work arrangement may be suitable for some, but not all, employees depending on the nature of an employee’s duties or even individual attributes, such as the ability to work independently and manage a workload efficiently.
In many cases, an employer should reserve the right to require an employee to attend the workplace as needed; for example, to attend a team meeting or to address the needs of a client or colleague.
An employer may also want to reserve its right to revoke the remote work arrangement altogether if there are concerns with an employee’s performance or if the employer determines operational needs necessitate an employee return to the physical workplace.
Set parameters around where an employee can work
Legal standards differ across Canadian jurisdictions (and outside Canada), exposing an employer to unexpected risk if an employee relocates outside the ‘home’ jurisdiction. If an employee moves to another jurisdiction, whether at the employer’s request or on their own, the employer may find itself bound to the laws of the jurisdiction where the employee now resides and works. There may also be circumstances in which the laws of both jurisdictions apply. As these laws relate to employment standards, human rights, health and safety, tax, and workers’ compensation (to name a few), the implications can be significant.
To protect your business, consider including a provision to address each of the following:
- Permitted work jurisdiction(s)
- The right of the employer to unilaterally change an employee’s jurisdiction of work (including, any remote work arrangement)
- The type and frequency of work that can be done off-site
For additional information on jurisdictional issues related to remote work, see this article in our January 2021 Management Counsel newsletter and/or contact our office.
Monitoring employee performance
An employee working remotely may be out of sight, but they need not be out of mind. An employer is entitled to monitor and manage an employee’s performance while they work remotely. Some employers may use software to monitor compliance with workplace policies and keep track of efficiency and productivity.
In Ontario, an employer with 25 or more employees in the province as of January 1, 2022 must have a written policy by October 11, 2022.1 Among other things, this policy must include a description of how, and in what circumstances, the employer may electronically monitor an employee, and the purposes for which the information obtained through electronic monitoring may be used.
Even if an employer is not required to have a policy on electronic monitoring, an employer may still want to inform an employee about how they are being electronically monitored and if the employer is collecting information through its monitoring processes. This is particularly true in jurisdictions where private sector privacy legislation exists. For example, in British Columbia and Québec, privacy legislation addresses the collection of an employee’s personal information, and monitoring employees through surveillance is limited to what is reasonably necessary in the context.
Compliance with minimum employment standards
Whether an employee is working on-site or remotely, an employer must comply with applicable employment standards legislation. This includes standards related to rates of pay, hours of work, meal breaks, rest periods and overtime, among others.
Ensure safe work
In Ontario, an employer has a duty under the Occupational Health and Safety Act (the “OHSA”) to “take every precaution reasonable in the circumstance for the protection of the worker”. However, the OHSA explicitly states it does not apply to work performed in a private residence. Given that ‘workplace’ is broadly defined in the OHSA and not all remote work is performed in a private residence, some, but not all, work performed remotely may be excluded from the scope of the OHSA.
By contrast, in Ontario, Québec and British Columbia, the respective workers’ compensation regimes apply even if an employee is working remotely.
In any event, an employer should ensure an employee working remotely is aware of their obligation to comply with the employer’s health and safety policies during working hours, including reporting a workplace injury.
To learn more and for assistance, contact your Sherrard Kuzz LLP lawyer, or our firm at info@sherrardkuzz.com.
1Section 41.1.1 of the Employment Standards Act (Ontario).